Privacy Policy

Deck World (“Deck World,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, submit a form, request an estimate, contact us, or interact with our online advertising.

Deck World provides deck building, outdoor living, remodeling, and related construction services in and around Seneca, South Carolina.

1. Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Property address or project location
• Project details, photos, measurements, or notes you provide
• Communication preferences
• Information submitted through website contact forms, Facebook lead forms, advertisements, phone calls, text messages, emails, or other communication channels
• Website usage information such as pages visited, browser type, device type, IP address, and general location information

We do not intentionally collect sensitive personal information unless you voluntarily provide it as part of a project request or communication.

2. How We Use Your Information

We may use your information to:

• Respond to your questions or estimate requests
• Schedule consultations, appointments, or project reviews
• Provide pricing, proposals, or service information
• Communicate with you by phone, email, or text message
• Follow up on submitted forms or advertising inquiries
• Improve our website, marketing, customer service, and business operations
• Send updates, promotions, or service-related messages when permitted by law
• Maintain business records and comply with legal obligations

3. Text Message and Phone Communication Consent

By submitting your phone number through our website, contact form, Facebook lead form, advertisement, or other form, you agree that Deck World may contact you by phone call or text message regarding your project request, estimate, appointment, services, promotions, or follow-up communication.

Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP or contacting us directly.

Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties for their own marketing purposes. Text messaging opt-in data and consent will not be shared with third parties, except service providers who help us deliver text messages and operate our business.

4. How We Share Information

We do not sell your personal information.

We may share information only when necessary with:

• Employees, contractors, or team members who help provide services
• Subcontractors, suppliers, or vendors involved in your project
• Software providers, marketing platforms, CRM systems, texting platforms, website hosting providers, analytics tools, or advertising platforms used to operate our business
• Payment processors, if applicable
• Legal, insurance, or compliance professionals when necessary
• Government authorities or other parties when required by law

Any third-party service providers we use are only authorized to use your information as needed to provide services to Deck World.

5. Website Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure advertising performance, and show relevant ads.

These tools may collect information such as pages visited, device type, browser type, approximate location, and actions taken on our website.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

6. Online Advertising and Lead Forms

We may collect information from online advertising platforms, including Facebook, Instagram, Google, or other platforms, when you submit a lead form or interact with our ads.

Information submitted through these platforms may be used to contact you about Deck World services, respond to your request, schedule an appointment, or provide project-related information.

Your use of those platforms is also subject to their own privacy policies and terms.

7. Data Security

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email system, text system, or online platform can be guaranteed to be 100% secure. You should avoid sending highly sensitive information through website forms, email, or text message.

8. How Long We Keep Information

We keep personal information only as long as reasonably necessary for business purposes, including responding to inquiries, providing services, maintaining records, complying with legal obligations, resolving disputes, and improving our operations.

9. Your Choices

You may contact us to:

• Request access to the personal information we have about you
• Ask us to correct or update your information
• Ask us to delete your information, subject to legal or business recordkeeping requirements
• Opt out of marketing emails or text messages
• Ask questions about this Privacy Policy

To opt out of text messages, reply STOP to any text message from us.

To opt out of marketing emails, follow the unsubscribe instructions in the email or contact us directly.

10. Children’s Privacy

Our website and services are intended for adults and property owners. We do not knowingly collect personal information from children under the age of 13.

11. Links to Other Websites

Our website may contain links to third-party websites, social media pages, or service providers. We are not responsible for the privacy practices, content, or security of those third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

Deck World
Seneca, South Carolina
Phone: (864) 651-2200
Email: office@deck-world.com
Website: Deck-world.com